Delivery and Return Policy
DELIVERY: Within UAE only
Paid Shipping: AED 10 for all items
Free Shipping: On all orders above AED 200
DISPATCH & DELIVERY
We will dispatch your order within 24 hours of receiving your order, Saturday to Thursday. All delivery times referred to above are estimates only, and we do not accept any liability for failure to deliver items within the stated delivery period.
We will issue a refund as long as the item is still in its original packaging; you contact us within seven days of purchase and send it back to us within 7 days of receipt.
We will not accept returns on:
- Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
- Clothing and footwear items without the original packaging and tags
- Customized products
- Baby wipes & Diapers
- Flowers and plants
- Food and drink products
- Products that have been assembled or installed
- Swimwear and Undergarments
HOW DO I PROCESS A RETURN?
Contact us on our customer care number or email
HOW TO EXCHANGE AN ITEM
Since Peppago is a marketplace of retailers in the UAE, you can walk into the seller’s shop and exchange it there. Or, you should cancel your order and make a fresh purchase online.